Shipping policy
Shipping Policy
Last updated: June 2, 2025
We offer fast and reliable shipping for both individual and wholesale orders. Please read below for details.
📦 For Individual Customers
Processing Time
All orders are processed within 1–3 business days (Monday–Friday). You’ll receive a confirmation email with tracking information once your package ships.
Shipping Rates & Delivery Times
Shipping is calculated at checkout based on your location and the shipping method you choose.
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
Please note: Delivery times are estimates and may vary due to carrier delays.
Tracking Your Order
Once shipped, a tracking number will be emailed to you. You can follow your package every step of the way.
Lost or Delayed Packages
If your order is delayed or missing, please contact us through our Contact Us form and include your order number—we’ll help sort it out.
Damaged Goods
If your item arrives damaged, please reach out within 3 days of delivery using the Contact Us form with photos of the item and packaging so we can make it right.
📦 For Wholesale Orders
Processing Time
Wholesale orders typically ship within 5–7 business days, depending on volume. Rush orders may be accommodated on request.
Shipping Method & Cost
We ship wholesale orders via UPS, FedEx, or freight, depending on the size of the order. Shipping costs are calculated after the order is confirmed and invoiced separately.
Order Minimums
Minimum order quantities apply to wholesale orders. Details are provided during onboarding or upon request.
Tracking & Delivery
Once your order ships, you’ll receive full tracking information and an estimated delivery window.
Shipping Damages or Discrepancies
Please inspect your order upon delivery. Any damages or discrepancies must be reported within 3 business days via our Contact Us form. Be sure to include photos when applicable.
Need help with your order?
Please reach out via our Contact Us form and we’ll get back to you as soon as possible.